By Condition

• New
• OpenBox
• Used
• Refurbished

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• Open Box
• Cosmetics: like New
• Functionality: Excellent
• Rating: 10 out of 10
• Details: Like New Condition in Cosmetics, may or may not come in original box, (Refurbished by manufacturer, not off lease used laptop), Factory Software Load with License
• Used
• Refurbished
• Cosmetics: Very Good To excellent condition pre-owned
• Functionality: Excellent
• Outside casing: Very Good with little to Moderate sign of usage, may have minor scratches/marks
• Screen: Perfect with no scratches or dead pixels 
• Rating: 8-9 out of 10
• Keyboard, touchpad, palm rest: Ranges from Very Good to Excellent with little to moderate sign of usage
• Battery: Very good to perfect (all batteries tested for minimum 1 hr, depending on the laptop model and battery size maximum may be up to 4hrs)
• Details: Standard factory Grade for Lease Return Refurbished Product, standard of manufacturer for a off lease, only moderate sign of usage is allowed, other than moderate or little sign of usage no other cosmetic defects are allowed, Original New Software Load with License. Used, Cosmetics range from Very good to Perfect

ALL PRODUCTS ARE ENTITLED TO OUR  %100 SATISFACTION GUARANTEED

We recognize that ordering refurbished products on the Web, requires trust. If you've ever bought products from us, you know firsthand how tough our standards are. By enforcing strict quality guidelines, we can guarantee that every item we sell, new or refurbished, is a good purchase. If you're not satisfied, simply return the order in its original condition within 7 days of receipt, and we'll credit your account for the full amount of the purchase. (excluding shipping and handling).

100% satisfaction is our goal: ordering, shipping, customer service and selection. If you are unhappy with your purchase for any reason, please contact us immediately. We will do everything we can to make things right or your money back no questions asked. ( Valid in USA & Canada only )

All products sold  are entitled to a minimum 90 days to a maximum 1 year  full warranty, (please refer to individual items description  to verify warranty period)  this warranty is valid and starts as of the day you receive your order, this is a full warranty meaning it includes all hardware parts of the unit including battery**, in event of experiencing any hardware problem customers can call our toll free tech support line (1-800-473-7991)

All items sold are entitled to minimum 90 days to 1 Year technical support, customers with difficulties or questions regarding hardware operation of the laptop can email tech support or call toll free at 1-800-473-7991, tech support is available 6 days a week within business hours.