Terms and Conditions

Order Processing

Laptopcloseout does not charge credit cards on checkouts, all pending credit card charges are subject to manual review, upon checkout an automated confirmation is emailed containing order details with status "Processing". Once an authorization is obtained order status is updated to "Processed" along with confirmation email containing invoice No, upon shipments leaving our warehouse, order status is updated to "Complete" and a final notification is received containing shipment tracking info. If an authorization is not obtained, the order status will change to "On Hold"  and the customer is contacted for required actions.

Identity Verification

Identity verification (also known as address verification) is one of the ways that we prevent online fraud and protect you from anyone using your credit card against your knowledge. Our verification team will contact your card-issuing bank to verify that the billing name, billing address and the billing phone number on your order are the same as what your bank has on file for you, This process is especially necessary for:

• New Customer Accounts
• Guest Check Out
• Orders with different billing and shipping
• Third party order pick ups 

If we need further information or if anything does not match, we will contact you by phone. If we can not reach you or your order cannot be verified within 2 business days, it will automatically be canceled. All orders are subject to verification., (orders are subject to cancellation at our sole discretion)

To resubmit orders for verbal verification

• Call us within business hours with your complete and updated card info.
• Log in to your Laptopcloseout account, Update your billing information then call us for verbal confirmation.
• Request a call back by sending us an email or leave a massage on our phone line.

Phone confirmation.

Phone confirmation is part of our order verification process. It requires us to speak with you directly at your billing phone number. This is only required when we need to confirm certain information for your order to be processed. Phone confirmations are done primarily to protect you and identity-theft victims from the debit or credit card fraud.
If you are not available, we will email you or leave a message asking you to call us back as soon as you can. If we cannot complete order verification within 2 business days after your order is placed, your order will be canceled automatically.

If you do not wish our staff to contact the phone number on your file or reasons such as phone not in service or no one at that number, please do not proceed with the order, call your bank first, update the phone number on file or leave a secondary number, then revisit the site and place your order.

Orders are subject to cancellation at Laptopcloseout sole discretion and we do not share order processing details with unauthorized persons.

Updated on Dec. 21, 2020
 

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Warranty and Retunes

Retunes

• Requests for Retunes for full refund including shipping is accepted within 7 days of receiving of the order. (no reason necessary)
• Requests for Retunes for refund or exchange after the 1 week up to 30 days of delivery will be accepted subject to 15% restocking fee and minus shipping cost.
• Returns for Refund or exchange are not accepted after 1s 30 days of delivery. (Including late reports of incomplete shipments, wrong product shipped, defective products, etc. and we do not buyback products sold.)

Warranty Provider, length and Type

• Warranty on new product are provided by the manufacturer directly, for length and type refer to product description
• Warranty on refurbished products are provide by Laptopcloseout, warranty by default is not transferable unless approved by laptopcloseout, for warranty length, type and coverage refer to individual items description
• Items offered by Laptopcloseout are Used/Refurbished unless otherwise specifically stated.

Warranty Coverage:

Hardware (refurbished products):

• Warranty covers all hardware for the warranty period, warranty covers repair or replacement of defective products. (same model only)
• Customers with defective hardware products within their warranty period should contact support via email or our contact form and request an RMA No for return.
• Contact should be made no longer than 7 days in case of issues with received items such as: wrong item shipped, defective on arrival item, damaged shipments and incomplete orders.
• Al all products coming back to us must have a Valid RMA No, otherwise a restocking fee will apply.
• Unsatisfactory Cosmetic condition of orders should be reported within 7 along with a request for full refund. (no exchange)
• Battery life estimates advertised are based on manufactures write-ups and we do not test or guarantee manufacturer claims, batteries are warranted to be in good health indicated by manufacturer provided test software and utilities.

Warranty Does, not Cover:

• ALL Software and ALL Software related issue
• Servicing not authorized by us or Usage that is not in accordance with product instructions.
• Products with missing or altered Service Tags or serial numbers or damaged by misuse, abuse, fire, flood, lightning, freezing, etc.
• Cosmetic imperfections (out side 7 days return periods.) i.e. scratches, dents, skins.
• "Personal Data", Before you ship any product for warranty, all data should be backed up and saved.
• "Warranty extension" warranty is not extended if we replace or repair products.

Software (refurbished products):

Warranty does not include software, and we do not provide software support, please note we do not have ongoing software support by phone for issues such as configuring networks, internet connections, installing new software, software crashes, virus, etc. customers in need of full time and complete software help are recommended to choose from our factory-new line of products.
Please ensure you have backups of your data at all times, and units that are sent back for repair may need to have a fresh operating system installed, if so we do not transfer data from drives or repair software on returned units.

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Payment:

• All Prices in Canadian Dollars, Payment in full must be received prior to shipments. We will reserve the right to cancel any order for credit card security issues. (i.e.; wrong billing info, VOIP phone, proxy usage, red flagged emails, IP location, red flagged info, bad address, etc.)

• We do not accept credit cards issued outside USA and Canada. (international cards)

• Customers Using a different billing and shipping address for orders, should contact their bank and leave the shipping information as an alternative info on their file, customers should expect delays in processing such orders as they are processed manually by staff, we will reserve the right to cancel any such order due to credit card security issues.
• Orders are subject to cancellation at our sole discretion. If an order is cancelled, items will be returned to stock. Orders are subject to cancellation if payment authorization can not be obtained within 2 days.

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Errors:

Pricing, specifications and availability are subject to change without notice, we cannot be responsible for pricing or other listing errors, and reserves the right to cancel orders arising from such errors.

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Additional Information:

ALL prices are in Canadian Dollars. Taxes will apply to all Canadian locations and all Sales are final. Returned orders for refund after the first week of delivery up to 1 month are subject to a 15% restocking fee plus applicable shipping cost. No returns for refund, exchange or buyback accepted after first 30 days of delivery, We reserve the right to deny sales or service fo any reason we deem necessary such as security issues or objectionable communications.

Updated on Dec. 21, 2022