Warranty
ALL PRODUCTS ARE ENTITLED TO OUR %100 SATISFACTION GUARANTEE
100% satisfaction is our goal: ordering, shipping, customer service and selection. If you are unhappy with your purchase for any reason, please contact us immediately. We will do everything we can to make things right or your money back no questions asked. ( USA & Canada only ) All products sold are entitled to a warranty, the warranty period varies for each item, for warranty period and type please refer to individual items description this warranty is valid and starts as of the day you receive your order, this is a full warranty meaning it includes all hardware parts of the unit including battery** (exclues software), in event of experiencing any hardware problem customers can email us via contact form on our site or call our us toll free (at 1-800-473-7991 Monday to Friday 10am to 6pm Est time) Customers with difficulties or questions regarding hardware operation of the laptops can email support or call toll free at 1-800-473-7991, support is available 5 days a week within business hours. Please Note: Items offered by Laptopcloseout may be Used & Refurbished unless otherwise stated. Warranty Length:For new products with Direct Factory warranty, please refer to manufacturer info. All Refurbished items carry a minimum Warranty of 30 Days to 1 Year, Please refer to the product short description (and additional info tab) for exact warranty period and type (most laptops come with 1 year warranty unless specified) Coverage:Hardware (refurbished products):warranty covers all hardware for the product warranty period (for warranty issues on batteries please refer below), warranty covers repair or replacement (same or better) of defective products. To ensure you do not receive any defective on arrival products All hardware is tested 3 times in separate testing process before shipment. however if you receive a DOA Product (defective on arrival) or missing Items, we will pay for all shipping cost for quick repair or replacement, DOA warranty period is from the time you receive your order up to 7 days after, if you receive a DOA product you should contact us as soon as possible and obtain a RMA No (return authorization no). please note all products coming back to us must have a Valid RMA No. customers with defective hardware products within their warranty period should contact support via email and obtain a RMA No for return. Refurbished products come in different conditions and they are graded accordingly,based cosmetic condition and depending on grading minor to moderate signs of wear maybe visible, cosmetic flaws would not be considered defect and not covered under the warranty however if you receive your product and the cosmetic condition is not up to your expectation please let us know within 7 days and we will issue a refund, we do not ship any products having cosmetic flaws that would affect the operation of the unit in any way, unless we specifically mention in the description of the product. we will still provide service If your warranty expires and you have hardware problems. We carry a wide range of refurbished laptop parts at low cost, therefore after warranty service with us will not cost you an arm and a leg, so for after warranty service, call us with the problem and we will issue you a service case No. for quick & low cost service. Software (refurbished products):
Batteries:unlike most other companies who do not provide warranty on Batteries (which can be very expensive) not only we provide working batteries (unless otherwise specifically mentioned) we also provide warranty on the batteries itself, all batteries are tested and warranted to hold charge for minimum 1hour when fully charge (unless otherwise stated in the description of product)
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Additional Information:All sales through this site/Company are final, Returned orders for refund after the 7 day period, are subject to a 15% restocking fee plus applicable shipping cost. Warranty does not cover misuse or mishandling of equipment and user-installed parts & upgrades and software, shortages, missing or damaged items must be reported to Omni Systems within 7 days of receipt. Address corrections made after the product has been shipped will be charged $20.00 fee per box. All returns must have RMA# by OMNI SYSTEMS prior to shipping/returns. A copy of the receipt must be included with the returned Item. The RMA # must be written on the outside of the box and at the back of the copy of the receipt. Any unauthorized RMA or any RMA discrepancy, will not be accepted and will be returned/refused to the sender at his/her expense . Non-defective products are subject to a 15% fee.
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We recognize that ordering refurbished products on the Web requires trust. If you've ever bought products from us, you know firsthand how tough our standards are. By enforcing strict quality guidelines, we can guarantee that every item we sell, new or refurbished, is a good purchase. If you're not satisfied, simply return the order in its original condition within 7 days of receipt, and we'll credit your account for the full amount of the purchase. including shipping and handling!